RAM FAQs

RAM Equipment primarily serves medium and large-scale food processors — operations running production lines at scale that require industrial-grade equipment, reliable service, and minimal downtime. We do have plenty of options for service and equipment for smaller-scale processors as well.  With our unique ability to create instant ROI for our customers, even smaller processors are finding RAM the go-to option for Equipment Servicing and New Processing Equipment.  Our customers include meat processors, protein producers, and food manufacturers across the U.S.

RAM's corporate office is in Corona, CA — (951) 734-8152. We also have operations in Phoenix/Southwest, Maineville, OH for Midwest coverage, and New York for East Coast coverage. Our equipment service team operates nationwide, so geography is rarely a barrier to getting the support you need.

No — we service equipment from virtually any manufacturer, as long as it falls within our category expertise: slicers, dicers, mixer/grinders, tumblers, bowl choppers, band saws, tray sealers, thermoformers, vacuum packaging machines, sanitation equipment, and material handling. Our service model is built on category knowledge, not brand loyalty.

RAM provides service for: Dicers, Slicers (including MHS German-made models), Marinating Tumblers, Bowl Choppers, Band Saws, Mixer/Grinders, Buggies & Column Lifts, Tray Sealers, Thermoformers, Vacuum Packaging Machines, Sanitation Equipment, and Material Handling Equipment. If your machine falls in one of these categories, contact us — we can likely help regardless of brand.

Our technicians handle electrical (power issues, VFDs, controller swaps, wiring faults), pneumatic (air leak detection, valve and cylinder replacement), and mechanical (conveyor repairs, blade sharpening, gearbox replacement, pump servicing, sensor evaluation, and water damage mitigation). We also perform new equipment installation and start-up support.

We understand that downtime in food processing has immediate production and financial consequences. Call us directly at (951) 734-8152 to discuss urgency and availability. Our team prioritizes minimizing production disruptions and works to dispatch technicians as quickly as possible.

Yes. Preventative maintenance is a core part of what we do. Routine scheduled service reduces the likelihood of unexpected breakdowns, extends equipment life, and keeps your machines performing at peak efficiency — which directly supports throughput targets and regulatory compliance. Contact us to discuss a maintenance schedule tailored to your operation.

Yes. Training customer maintenance personnel is one of our service offerings. We can work on-site with your team to build their capability for handling routine service and identifying early signs of wear or failure — reducing your reliance on outside service calls over time.  We also provide tools to make it easier to train future personnel to make the Operator, Sanitation, and Maintenance onboarding process easier.

You can schedule service by visiting our contact page or calling us directly at (951) 734-8152. Have your equipment type, brand, and a brief description of the issue ready to speed up the process.

RAM is an authorized distributor for MHS Schneidetechnik, a German-engineered line of slicers and dicers known for precision, throughput, and sanitation performance — well-suited for high-volume protein and deli operations. We also source other equipment through our manufacturing and distribution network.

Yes. RAM stocks and sources parts across the equipment categories we service — including gaskets, seals, blades, grinder plates, controllers, and more. If you need a part and aren't sure we carry it, call us or use the contact form and we'll track it down.

Beyond equipment, RAM stocks band saw blades (for Hobart, Butcher Boy, and other brands), grinder plates, vacuum packaging pouches, stainless steel buggies (400lb and 600lb DIN 9797), lug totes, and other processing consumables. Browse the shop at rameqpt.com or call for volume pricing.

Yes. RAM's team has deep application knowledge across food processing categories. Whether you're expanding capacity, replacing aging equipment, or setting up a new line, we can walk through your throughput requirements, space constraints, and budget to recommend the right solution. Reach out through our contact page or visit our equipment quote tool.

New customers can complete a new customer form and credit application on our website. A business account gives you access to order history, customized pricing, and streamlined reordering for recurring supplies and parts.

We accept Visa, Mastercard, and American Express, Discover, Apple Pay, and Shop Pay for online orders. For large equipment purchases or service contracts are typically done via ACH or Wire Transfer, so contact us directly to discuss invoicing and payment terms.

Yes. We work with medium and large food processors who have ongoing needs for supplies, parts, and service. Account-based customers can access customized discounts. Contact your regional RAM representative to discuss what's available for your operation.

California & general inquiries: (951) 734-8152 — 235 E. Benjamin Dr., Ste. 102, Corona, CA 92882.
Southwest & Midwest Sales: (951) 751-0977 — Phoenix, AZ.

East Coast Sales: (630) 800-5595— Upstate, NY.
Midwest Operations/Service: (951) 310-8489 — Maineville, OH.

Properly maintained equipment is a direct requirement for USDA-inspected and food-safe operations. RAM's preventative maintenance programs help ensure your machines are operating within specification, reducing the risk of contamination events, failed audits, and product loss. Our technicians understand the sanitation demands of food processing environments.

Yes. If an audit surfaces equipment-related findings, we can provide rapid assessment and repair. Call us directly at (951) 734-8152 so we can understand the issue and mobilize a response. Documenting corrective maintenance actions is standard practice and we can assist with that as well.

Yes. Sanitation equipment is one of our core service categories. Maintaining sanitation systems in food processing environments is critical to product integrity and regulatory compliance, and our technicians are experienced working in these demanding environments.